Welcome to Need2Claim. If you have had any kind of Personal Injury Accident in the last 3 years and it wasn't your fault, we believe you deserve compensation. If you place your trust in us, we are confident that we will get what you deserve... 100%* COMPENSATION!
Common Injuries
Whiplash
The most common kind of injury sustained in a road traffic accident.
Ankle Injury
Although it is a very strong joint the ankle is particularly
susceptible to slipping and tripping accidents.
Back Injury
This is a common form of injury arising from all types of accident. It is a very common reason for people taking time off work.
Brain Injury
A potential series of events which needs to be very closely monitored
to prevent deterioration in a patient’s condition.
Head Injury
Head injuries can involve brain damage of some sort
attracting a high level of award in a personal injury claim.
Not all head injuries involve brain damage.
Knee Injury
A very strong joint that
supports virtually all the weight of the body. Its two ligaments are the
parts most vulnerable to injury in car and motor cycle accidents.
Spinal Injury
The most serious spinal injuries can result in quadriplegia (loss of
function of all four limbs) or paraplegia (loss of function of two
limbs).
Complaints Procedure
1. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
2. We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
3. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
4. Within four weeks of receiving a complaint, we will send you either:
a) a final response which adequately addresses the complaint; or
b) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
5. Within eight weeks of receiving a complaint we will send you either:
a) a final response which adequately addresses the complaint; or
b) a response which:
i explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and
ii informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
6. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.
7. In you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to -
Claims Management Regulator
PO Box 7824
Burton on Trent
Staffordshire
DE14 9DP
info@claimsregulation.gov.uk
Tel: 0845 4506858.
8. The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.
* Excludes Medical Neglience and Criminal Injury claims.
